1- General information
The Website [www.reliquiae.com] (hereinafter, the “Website”) is operated by RELIQUIAE ESPAÑA S.L., Spanish company registered in Camino del Herón 138, Gijón, Asturias 33394 Telephone +34 985134421. Our company is registered at the Trade Registrar of Asturias, Volume 4,037, page 68, , sheet AS-45436, and holder of national ID number B-52508769 (hereinafter, “RELIQUIAE”). The Website is fully owned by the company RELIQUIAE ESPAÑA, S.L., which is the only authorized company to use its intellectual property rights and personal rights related to this Website, particularly the brands, images and models, owner and image rights, by title deed or express authorization, patent or any other right of intellectual property. If you have any questions, query or suggestion, you can send us your comments by email to customer service.
RELIQUIAE ESPAÑA makes its best efforts to ensure its website accuracy and information updates reserving its right to correct the content at any time. RELIQUIAE ESPAÑA declines any responsibility derived from it:
(I) In the event of mistake, omission, lack of exactness or harm caused by an unauthorized third party on the Website or by making it impossible to access it.
(II) In the event of any harm caused by the access of a non authorized third party on the website or by making it impossible to access it.
The user may be invited to provide optional personal information, which will be retained confidential to know user preferences and send any information related to RELIQUIAE’s products or services if required by the user.
RELIQUIAE ESPAÑA will use all its technical and organizational means to ensure user’s data privacy. However, RELIQUIAE ESPAÑA cannot control risks associated to internet use.
RELIQUIAE ESPAÑA declines any responsibility related to the content of other websites linked to this Website.
RELIQUIAE ESPAÑA warns that user terms are subject to change at any time. The changes will be considered valid from its website publication and constitutes the user's acceptance without reservations when accessing and navigating the Website. Please read the Terms and Conditions of Use carefully.
We warn that accessing the website can be interrupted any time by RELIQUIAE ESPAÑA because of maintenance, security or any other reasons.
3.- General Terms and Purchase Conditions.
You are welcome to read General Terms and Purchase Conditions regulating the products offered on this Website (hereinafter “The Products”) through its online store on this Website (www.reliquiae.com). The ownership of the domain of our online store, [www.reliquiae.com] corresponds to RELIQUIAE ESPAÑA, S.L. All products offered on this website are directly sold by RELIQUIAE ESPAÑA S.L.
Scope and Area of application.
General Terms and Purchase Conditions described are intended to regulate the information provided on the online store [www.reliquiae.com], as well as the commercial transactions that arise between RELIQUIAE ESPAÑA and its domain users.
RELIQUIAE products offered on our online store are distributed worldwide (hereinafter, “Delivery Location”) except in East Asia (Japan, China, Hong Kong, Macau, South Korea, Mongolia and Taiwan). Southeast Asia (Brunei, Cambodia, East Timor, Indonesia, Laos, Malaysia, Myanmar, Philippines, Singapore, Thailand and Vietnam) and Asia Pacific (Hawaii, Guam and Saipan).
Any purchase order outside the “Delivery Location” will be rejected.
How to order.
To place an order access our site, register as a user, or alternatively as a guest following the purchase order instructions on the Website.
To proceed with the purchase order, add the desired product/s to the shopping basket following the instructions, fill in your personal information and confirm the purchase.
Pricing and offers shown on the Website are exclusively for online purchases on www.reliquiae.com and may be different from other distribution channels. All prices shown on the Website are in euros and include taxes.
Confirming the order constitutes the user's acceptance without reservations of the terms and conditions of the contract. All data registered in the Website constitutes proof of transactions between RELIQUIAE ESPAÑA and the client. The order will be filed and remain accessible at all times.
Within 24 hours after the purchase, customer service will send you a confirmation email with a purchase order receipt. If you disagree with the information in it, you may request the amendment or cancellation of your order.
RELIQUIAE ESPAÑA will issue an invoice once the order has left our warehouse, which you will be able to download from “My Orders” in “My Account”. RELIQUIAE ESPAÑA will not be able to modify invoices already issued without prejudice of your right to get a rectifying invoice according to the present law. The invoice will be issued to the buyer or company making the purchase. Please ensure you have provided the right name to avoid errors.
The product selection offered on www.reliquiae.com is valid as long as the products are visible on the Website and in stock. Our online store is updated regularly, therefore had we run out of stock when shopping online, you would not be able to complete your the order.
Should the product you wish to purchase be out of stock, RELIQUIAE ESPAÑA will inform you and provide you with a new delivery date. If this is not possible, the order will be canceled.
RELIQUIAE ESPAÑA will not be held responsible for any unavailability of products or lack of supplies, however, we will make our best efforts to offer suitable alternatives.
RELIQUIAE ESPAÑA reserves its right to modify products on the Website at any time and without prior notice.
After confirmation, your order will be sent to RELIQUIAE ESPAÑA to be processed and will not be subject to any amendments or cancellation unless otherwise agreed on the terms and conditions or in accordance with the Spanish Law.
The confirmation of your order will be perceived as the acceptance of the terms and conditions. A brief notification and summary of your order will be issued.
Forms of Payment.
All prices are in euros and include taxes.
RELIQUIAE ESPAÑA reserves its right to modify product pricing on the Website at any time and without prior notice. We will invoice you according to the price list on the Website subject to availability.
We accept payments by debit or credit card, bank transfer or PayPal. Payments will be processed online directly with the bank. The specific bank will be responsible for storing and processing electronic and secure payments and credit card details in accordance with the Data Privacy Organic law 15/1999.
Orders must be paid in euros via MasterCard, Visa, American Express, bank transfer or PayPal. Your order will be processed once the payment has been made.
Should any of the products not be available (Please see “Product Availability”), we will inform the client of alternative or similar products available. Should you wish to cancel the order, RELIQUIAE ESPAÑA would reimburse you for the full amount using the same form of payment.
RELIQUIAE products offered on our online store can only be delivered within the “Delivery Location”.
Any purchase order out of the “Delivery Location” will be rejected.
We will not process any order to a P.O.Box
The product/s will be delivered to the address specified in the order.
Our online store distributes to Europe, America, Asia and the Middle East. We guarantee delivery within 24 hours upon payment confirmation in Mainland Spain and within 72 hours in the Canary and Balearic Islands, Ceuta and Melilla. We deliver in Central Europe in 3 days. It takes between 6-8 working days to deliver to Romania, Greece, Lithuania, Latvia, Estonia and Bulgaria.
Shippings to USA take 5 days to the main gateway cities but it may vary because of customs. Please note additional custom charges are expected to be fulfilled by the customer and we expedite orders for an additional cost. For shipping information in other countries, please contact our customer service.
When calculating delivery times, Saturdays, Sundays, local or destination holiday days will not be considered working days. Deliveries will be made in regular local times at the address shown in the order and once the payment is processed. Delivery will not be made if payment has not been received in full.
If you experience delivery problems or 8 working days past due, please contact us through “Customer Service” on the website and tell us any delivery issues you may experience within the 30 days from the order. If the product is delivered and there is no one to receive it, a new delivery date and address will be set for your convenience.
We will ensure the order is delivered as soon as possible once the order has been processed.
A courier service is included in your purchase order. Should the package be damaged, please open it in the presence of the courier and check if the product is in good condition. If damaged, please fill in the delivery note and contact customer service.
When accepting the delivery and order, product property and risk of damage associated with it are transferred.
If the product you receive does not correspond to your order or you do not agree with it, you can always exchange it or ask to be reimbursed. (Please see Terms and Conditions in “Returns Policy”).
Delivery and Processing Fees are included in pricing in all “Delivery Locations” mentioned above.
If you are not fully satisfied with your purchase you can exercise of the right of withdrawal on our online store according to the provisions shown below.
You can exercise of the right of withdrawal within thirty (30) days of your purchase.
To do so, please fill in the return form in your purchase along with all the prepaid return tags included in the shipment. The products need to be returned in its original state and complete package, including any accessory such as promotional gifts to this address: RELIQUIAE ESPAÑA, Camino del Herón, 138 in Gijón, Asturias. Please note the right of withdrawal will not apply to the following products:
(i) Personalized custom made products following client’s directions.
(ii) Non-returnable products due to health issues or hygiene. In case of perfumes, the product needs to be returned in its sealed original package.
(iii) Value of products decreases in used products, for instance in case of unsealed perfumes.
RELIQUIAE ESPAÑA reserves its right to determine whether the products are returned in the same state they were shipped. Incomplete, used, damaged or unsealed returned products will not be reimbursed, they will be sent back and be debited to the client.
In the event of exercise of the right of withdrawal we will refund the total amount corresponding to the products, in any case, no later than fourteen (14) calendar days from the date on which you inform us of your decision to withdraw from the contract. However, the reimbursement may be withheld until the goods have been received, or until the consumer and user has presented proof of the return of the goods, depending on which condition is met first.
The refund will be made using the same method of payment in which the purchase was made, upon receipt of the product.
Withdrawal right described above will only be applied to products purchased online through our website www.reliquiae.com and at any event cannot be applied to products purchased in-store.
ELIQUIAE ESPAÑA respects shopper’s privacy rights.
When you create an account with RELIQUIAE ESPAÑA at www.reliquiae.com or you subscribe to our newsletter, providing personal information voluntarily, you are aware and agree for your data to be retained in a file so called “CLIENTES WEB” responsibility of RELIQUIAE ESPAÑA S.L. located in Camino del Herón 138, Gijón, 33394, Asturias CIF B-52508769 manufacturer of luxury leather goods and accessories. We will use your personal information for sales promotion purposes and you expressly agree with December 13, 1999 Privacy Spanish Law 15/1999 guaranteeing privacy of client’s information. If you decide to opt out of receiving marketing communications, you can unsubscribe by email at any time.
5- Intellectual Property.
The website [www.reliquiae.com] (hereinafter, the “Website”) is operated by RELIQUIAE ESPAÑA S.L., Spanish company registered in Gijon. The Website is fully owned by the company RELIQUIAE ESPAÑA, S.L., which is the only authorized company to use its intellectual property rights and personal rights related to this Website. Reproducing or unauthorized use of brands or domain names is strictly prohibited.
RELIQUIAE ESPAÑA S.L. made its best efforts to create its website true to reality but cannot guarantee in any way immediate updates and exactness. All material in the Website www.reliquiae.com (drawings, font coding, designs, illustrations, soundtracks, texts, logos, brand names etc.) are fully owned by the company RELIQUIAE ESPAÑA S.L., which is the only authorized company to use its intellectual property rights and personal rights related to the Website. Any partial or total reproduction is strictly prohibited unless you get written authorization from RELIQUIAE ESPAÑA S.L. The user’s right to use any kind of the Website content is limited to downloading material for personal use. Downloading, reproducing or representing partly or the entire Website for other purposes, other than its personal use, is strictly prohibited.
RELIQUIAE ESPAÑA is a registered trademark. The “R” logo, and rest of the brands associated with it, registered or not, shown on the Website www.reliquiae.com and domain name are and will be fully owned by the company RELIQUIAE ESPAÑA, S.L. Reproducing and representing it partly or fully is strictly prohibited. As well as any distribution, public announcement, transformation, transmission or use or any of the brands or contents without prior written authorization from RELIQUIAE ESPAÑA S.L. is prohibited.
You cannot omit any reference to copyrights, registered trademark or any other notification related to property rights in www.reliquiae.com website or content. You can make copies of published websites at www.reliquiae.com for personal use as long as you keep all copyright information in there. RELIQUIAE ESPAÑA S.L. states its respect for the intellectual and industrial property rights of third parties; therefore, if you believe that this Website may be violating your rights, please contact RELIQUIAE ESPAÑA S.L.
6- Limitation of Responsibility.
Taking into account information services are in constant change and exchange of information, RELIQUIAE ESPAÑA makes its best efforts to ensure its Website accuracy and information updates but cannot guarantee it completely reserving its right to correct, improve and update the content at any time. RELIQUIAE ESPAÑA will not be held responsible for any given tort or prejudice derived from any problem with the Website or service in it, availability or continuity. RELIQUIAE ESPAÑA cannot provide any guarantee in the event of viruses or computer malware. RELIQUIAE ESPAÑA declines any responsibility derived from malware and in the event of third party modifying any information on the Website or preventing access to it.
7.- Applicable Law and Submission to Jurisdiction.
These General Terms and Conditions are governed by Spanish law, subject to the mandatory provisions applicable in the country where the consumer is. The parties are subject to, at their discretion, the resolution of conflicts and renouncing to any other jurisdiction, to the courts and tribunals of the user's place of residence. Likewise, as an entity adhering to Online Confidence and in the terms of its Code of Ethics, in case of disputes related to online contracting and advertising, data protection and protection of minors, the user may resort to the system of extrajudicial resolution of Trust disputes online (www.confianzaonline.es). Access to the website as well as the use of its contents is subject to the Terms and Conditions listed in the General Terms and Conditions of use section in the RELIQUIAE ESPAÑA Website.